At Auralys, we’re proud to be an international brand serving customers worldwide. With multiple global warehouses and growing demand for our products, we work hard to ensure timely and reliable shipping across all regions. Please take a moment to review our shipping policy below:
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes, or carrier issues may impact delivery times.
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
We aim to ship orders out as quickly as possible. Once your order enters processing, it's on its way to you in no time. You have a window of 2 hours from the time you place your order to request a cancellation. Just reach out to our friendly customer support team via live chat or email info@auralyswellness.com with your order number handy, and we'll take care of the rest.
For any shipping-related questions or concerns, feel free to reach out to us at info@auralyswellness.com.